Frequently Asked Questions
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We will gladly ship your purchase to you, in the case that you cannot take it with you when you leave our store. Please speak with us in store to learn more.
We want you to love every purchase from Goatfeathers, but we understand sometimes this isn't the case. In such instances, we are happy to accommodate exchanges for equally valued merchandise, or for store credit within 7 days of purchase.
What forms of payment do you accept?
We currently accept American Express, Discover, MasterCard and Visa.
What is the cost of shipping?
We offer standard ground shipping through UPS and the USPS for all orders within the United States. The cost of shipping depends on the weight of the package and the delivery destination. Please contact us for more information. Expedited and international orders are not currently available. We apologize for any inconvenience.
Do you ship to Military APO/FPO addresses or P.O. Boxes?
We currently do not ship to P.O. Boxes and APO/FPO addresses. Please use a valid mailing address to ensure your order is processed promptly.
Do you ship internationally?
We currently do not offer international shipping. We apologize for any inconveniences this might present.
Can I cancel an existing order?
You can cancel an order if it has not been shipped. To cancel an order, please call or email us as soon as possible.
What is your return policy?
Unfortunately, we do not accept returns, but you can always exchange your product for store credit. Please stop in to learn more.
Where should I send return shipments?
Unfortunately, we only accept in-person exchanges at our store. If you need to exchange an item, stop in during our normal business hours and speak with an associate.
Can I exchange an item?
If you need to exchange an item, please stop in during our normal business hours and speak with an associate.
Do you offer gift certificates?
We do! Please stop in and ask and we will gladly provide more information.
How do I contact customer service?
Please use our contact page for information about getting in touch with us.